The ASEPROCE Standard

Thanks to its very own seal of quality, ASEPROCE guarantees that its language programmes offer complete peace of mind and safety.

What is the ASEPROCE seal of quality?

Externally audited by the prestigious consultancy Lloyd’s Register, the ASEPROCE Standard certifies that the courses and programmes its members offer abroad are safe, fully accredited and legally compliant.

In meeting a series of key requirements, ASEPROCE’s member companies prove that they are in a position to offer all requisite guarantees with regard to language programmes abroad, while also meeting legal obligations and ensuring their programmes are safe and effectively managed.

Why demand a seal of quality?

Given the fact that this is an especially sensitive area for parents and students, it is essential that they receive a transparent service that puts their minds at rest.

The ASEPROCE seal of quality safeguards the highest level of quality and safety, guaranteeing the desired outcome.

You should always check for this seal of quality when signing up for language courses abroad. It will help you avoid unpleasant surprises and reassure you that you have made the right decision, all with the guaranteed peace of mind and high standards offered by the professionals that work for ASEPROCE and its partners.

What does the ASEPROCE Standard consist of?

The ASEPROCE STANDARD is a guarantee of the quality of companies promoting language courses abroad.
It sets out the requirements demanded of companies offering language courses and the levels of quality expected of all related services.

As a result, these companies:

  • COMPLY WITH LEGISLATION and guarantee safety and quality of service.
  • Provide CLEAR AND ACCURATE information on the characteristics of each course.
  • Manage students’ trips abroad in an EFFECTIVE manner through the signing of clear, written contracts with educational institutions.
  • Offer complete, ongoing and PERSONALISED support throughout the student’s stay.
  • Guarantee the proven COMPETENCE of the supervisors accompanying students and their ability to monitor them effectively during their stays abroad and to provide any relevant information to their families and the organisation.
  • Exhaustively canvass the opinion of customers in verifying service QUALITY.

What aspects are audited?

1. The company’s compliance with legislation:

  • A physical office.
  • Registered for Business Activities Tax: 933.2 (promoter of study abroad) and 755.2 (travel agency).
  • Staff on employment contracts.
  • Up to date with payments to the Spanish Tax Agency (Corporation Tax and VAT).
  • Civil liability insurance policy covering business activity.
  • Multiple-risk insurance policy covering facilities.
  • Certificate of registration of files with the Data Protection Agency.

2. CLEAR AND ACCURATE information available to the public: general terms and conditions, leaflets and websites:

  • Travel dates indicated along with destination and transport details.
  • Prices indicated, with additional costs and the exchange rate applied.
  • Schedule of payments and cancellation terms and conditions for both parties.
  • General passport and visa requirements.
  • Course contents, number of hours or classes, information on the type of accommodation.
  • Indicative list of extracurricular activities.
  • Number of participants needed for course to take place.
  • Information relating to accompanied minors and corresponding travel conditions.

3. Information for students: registration forms, student files:

  • Completed registration forms signed by the participant or their legal guardian if they are a minor: student details, relevant medical data, programme details and price of the course.

4. Information given to the student prior to their departure:

  • Contact details of company staff and its representative at the destination, and details on the point of departure, meeting points, travel times, transport company/carrier and on transfers in the country of origin.
  • Information on lesson times and activities.
  • Accommodation details
  • 24-hour emergency helpline (in Spanish).
  • Student guide
  • Information on available insurance policies

5. Provision of a contract, leaflet, agent’s handbook or certificate confirming the following:

  • Qualifications held by the teaching staff.
  • Placement test
  • Class timetable
  • Supervision of accommodation

6. Monitoring of supervisors (assessment of their competence and ability to manage activities):

  • Binding contract
  • Level of English
  • Experience
  • Minimum age of 21
  • Original police record
  • Programme report Incidents and assessment of the course, accommodation, activities and organisation.

7. Evaluation of customer satisfaction:

  • Provision of surveys completed by students and parents and focusing on aspects of the course, accommodation, activities, the programme in general and the organisers. The results are then analysed.